Refund policy
Refund Policy
Thank you for your purchase from DEADVSS LIMITED GRUNGE. Because all of our products are screen printed to order, please review this policy carefully.
Production & Delivery
Please allow 3–5 business days after your order is placed for production and delivery. This applies to all orders.
Order Cancellations
Our items go into production shortly after an order is placed. If you need to cancel, please contact us immediately. We will make every effort to cancel before production begins, but we cannot guarantee cancellation once the order is in production.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the item and any damage or error
We will review your claim and work with you to make it right, which may include a replacement or store credit at our discretion.
Returns
Because each item is made to order, we are unable to accept returns or exchanges for reasons other than damage or error on our part. Please review your order carefully before completing checkout.
Refunds
Refunds are not offered for change-of-mind purchases or sizing issues. Refunds or replacements are only considered in cases of damaged, defective, or incorrectly fulfilled items, subject to our review.
Local Pickup Orders
For local pickup orders, please inspect your item at the time of pickup and notify us immediately if there is an issue.
Contact Us
To report a problem with your order or ask a question about your purchase, please reach out through our store contact page. We aim to respond promptly and resolve any issues as quickly as possible.